Artisan-Santa Fe, New Mexico Premier Art Supply Store Suscribe to Artisan's email newsletter
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Ordering Information

Welcome to the Artisan/Santa Fe online store!
  Artisan has been in business since 1975 and carries a complete range of art supplies for all of your artistic endeavors in our two New Mexico stores, Santa Fe & Albuquerque.  If you don't see what you want, call our toll free number!
1(800)331-6375
Monday through Friday
9:00 am -5:30 pm M.S.T.

You may also place an order by E-mail.
mailorder@artisan-santafe.com

When in New Mexico be sure to visit one or our two convenient retail locations for the ultimate art supply shopping experience!

Shipping and Handling Charges

We are able to ship orders only to locations inside the United States, due to the complexities and expenses of international shipping.

We recycle boxes on most orders!  All of the "peanuts" and most of the packing materials we use are recycled as well!

Rates for UPS Ground:  All UPS and Truck Shipping methods require a physical address. They are unable to deliver to a PO Box.  If we are unable to ship your order using standard shipment, you will be notified prior to shipment.

Order Total                        Shipping Charges
 up to $49.99  $10.95
 $50.00 To $99.99  $12.95
 $100.00 To $149.99  $14.95
 $150.00 To $249.99  $16.95
 $250.00 and up  Free

Oversize Charges:
  Packages larger than the UPS size and weight limits will be charged the actual shipping cost.

Express and Next Day:  Packages will be charged at actual shipping cost.  No hazardous materials or ORM please.

Shipping charges are based on order's subtotal before tax.

Shipping Methods:  Artisan ships all orders via UPS Ground throughout the continental United States when possible except packages to Alaska, Hawaii, and Puerto Rico.  These will be shipped via USPS Parcel Post unless otherwise requested.  UPS Express and Next Day are also available in these areas.
  
Truck Delivery:  Any shipment which is oversize for UPS will be shipped motor freight, freight collect.  Charges for truck freight exceed our normal shipping  charges. Call for an estimate.  Additional charges will be incurred due to oversize packages and hazardous materials.

Drop Shipping:  Items will be shipped directly from the manufacturer and will not qualify for free freight.  Call for additional shipping charges.

Hazardous Materials:  Some of the paints, mediums, thinners, and pressurized products we sell are considered hazardous materials or "ORM" by the U.S. Department of Transportation and UPS.  There may be additional shipping charges for hazardous materials, please inquire.

Back Orders:  Occasionally we must back-order an item that is out of stock.  Since shipping charges are based on the initial order's total, any shipping charges for the back ordered items will have already been paid.  No additional shipping charges will be added to that back order.  If more than one item is back ordered, we will wait until all items have arrived and ship a complete back-order at that time.

Special Orders:  We do special orders.  Call us at (800) 331-6375 or E-mail us at
mailorder@artisan-santafe.com for special orders.  These include non-stock items or unusual quantities of stock items; they will be shipped according to standard shipping services.

Sales Tax
If you live in New Mexico, you must pay your state's sales tax, currently at 8.1875%.

Satisfaction Guaranteed:  Please open and inspect all packages immediately after they arrive to check for shortages or damage.  To report any problems with your order, contact Jeff in our mail order department on our toll free number: (800) 331-6375.  If you are not satisfied with your merchandise, contact us for exchange, refund, or credit.  We must first authorize all returns.  Return shipping instructions will be issued at this time.  Returns must be made within 10 working days after package has been received.  Merchandise returned must be in original condition and packaging.  We cannot be liable for damage, which might occur in transit.  If your merchandise arrives damaged, please contact the carrier for adjustment.

Returns:  Please use return form provided with your order for all returns.  If you do not have this form, include a copy of your receipt and a note with the reason for return.  Send package to: 
Artisan/Santa Fe, Attn: Return Dept., 2601 Cerrillos Road, Santa Fe, NM 87505.  We will credit "return" shipping costs for defective items or mistakenly shipped items only.  Sorry, we do not accept returns on projectors, portfolios, books, videos, DVDs, paper, pads, and special order items.

Gift Cards:  Gift Cards can be ordered online in 6 convenient denominations $20, $50, $100, $500, $750 and $1000.  You will save 5% when you buy Gift Cards in the $500, $750, and $1000 denominations. 
Click here for details.   Gift Cards can also be ordered in any denomination of your choosing by calling toll free (800) 331-6375 or send us an E-mail at mailorder@artisan-santafe.com. Indicate the amount, complete address and we will mail it to you, or directly to them, if you wish.  All Gift Cards are sent using USPS first class mail.

Contact Us:  If you have any questions about product, shipping, what displeases or pleases you regarding our products or service please call us on our toll free number.  
(800) 331-6375
Monday through Friday
9:00 am to 5:30 pm

Or E-mail us anytime.
artsupply@artisan-santafe.com.

Privacy:  Artisan/Santa Fe will not share or sell any of your personal information with anyone.  Information you give us is secure whether it is by Internet, E-mail, phone, fax, or mail.  Our Web Store is hosted on a state of the art secure browser.  If you are receiving duplicate E-mails or fliers, or if you would like to be removed from our mailing lists call us toll free at (800) 331-6375.  You may also E-mail us at artsupply@artisansantafe.com, please indicate which names and addresses you wish to have removed.

We make every effort to ensure there are no errors on this website.  If you feel you have found an error, please contact us.  Artisan/Santa Fe waives all responsibility for these errors. Prices are subject to change without prior notice.
 

Currently, Online orders are not available for in store pickup.    

    


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Artisan | 2601 Cerrillos Road, Santa Fe, NM 87505 | phone: 505.954.4179 | Fax: 505.954.4180 | eMail: webmaster
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